by Andrea Aymes | Jan 2, 2022 | Blog
The forefront of cybercriminals is pushing the financial sector to invest in technology, especially Artificial Intelligence, to combat fraud in a digital age. Conscious of the assets it protects, the financial sector – one of the most innovative – does not...
by Andrea Aymes | Jan 2, 2022 | Blog
La vanguardia de los ciberdelincuentes empuja al sector financiero a invertir en tecnología, especialmente en Inteligencia Artificial, para combatir el fraude en una era digital. Consciente de los bienes que protege, el sector financiero —uno de los más innovadores—...
by Andrea Aymes | Jan 2, 2022 | Blog
Moving to the cloud provides more than advantages in innovation and cost savings. By reducing carbon emissions, this step in the digital transformation has a great impact in terms of sustainability. Research centers IDC, DataSphere, and StorageSphere documented...
by Andrea Aymes | Jan 2, 2022 | Blog
Migrar a la nube proporciona más que ventajas en innovación y ahorro de costes. Al reducir las emisiones de carbono, este paso en la transformación digital tiene un gran impacto en términos de sostenibilidad. Los centros de investigación IDC, DataSphere y...
by Andrea Aymes | Dec 2, 2021 | Blog
Keeping agents productive yet available for the next call and thus meeting service levels is a balancing act that can be quantified and optimized through better occupancy management. Agents’ occupation: what it is and how it is measured. Occupancy is measured by...
