by Andrea Aymes | Mar 15, 2021 | Blog
Most companies have realized that customer satisfaction is the primary indicator of success, but they focus on specific touch points or limited channels, resulting in poor progress. The Customer Journey is the sum of the experiences, from the customer’s...
by Andrea Aymes | Mar 15, 2021 | Blog
La mayoría de las empresas se han dado cuenta de que la satisfacción del cliente es el indicador principal del éxito, pero se centran en puntos de contacto específicos o canales limitados, lo que resulta en un progreso pobre. El Customer Journey es la suma de las...
by Andrea Aymes | Mar 8, 2021 | Blog
Business leaders believe that Customer Engagement is a key competitive differentiator in 2021. They are not wrong: McKinsey recently wrote that organizations that create a distinctive customer experience will recover faster from the pandemic. A fully committed...
by Andrea Aymes | Mar 8, 2021 | Blog
Los líderes empresariales creen que el Customer Engagement es un diferenciador competitivo clave en 2021. No se equivocan: McKinsey escribió recientemente que las organizaciones que crean una experiencia de cliente distintiva se recuperarán más rápido de la pandemia....
by Andrea Aymes | Mar 1, 2021 | Blog
To talk about Customer Engagement is to understand that customers with a deep connection to your company will buy more and stay loyal to your brand regardless of how the economy is going. The term Customer Engagement (CE) refers to the brand-centric interactions that...
