by Andrea Aymes | Feb 6, 2021 | Blog
Consumer demand and satisfaction levels rose as a result of the digital transformation. Whether insurers become accessible and attractive companies will necessarily depend on their willingness to innovate. Bureaucracy is a thing of the past: customer needs, adapted to...
by Andrea Aymes | Feb 6, 2021 | Blog
Los niveles de exigencia y satisfacción del consumidor se elevaron a partir de la transformación digital. Que las aseguradoras se conviertan en empresas accesibles y atractivas, obligatoriamente dependerá de su disposición a la innovación. La burocracia es cosa del...
by Andrea Aymes | Jan 30, 2021 | Blog
To verify the optimal performance of the IVR (Interactive Voice Response) system increases the retention, revenue and ROI KPIs of your current clients. Building customer loyalty through self-service From phone banking and flight scheduling information to televoting,...
by Andrea Aymes | Jan 29, 2021 | Blog
Verificar el óptimo desempeño del sistema IVR (Interactive Voice Response) aumenta los KPI de retención, ingresos y ROI de tus clientes actuales. Fidelizando clientes a través del autoservicio Desde la banca telefónica y la información de la programación de vuelos...
by Andrea Aymes | Jan 22, 2021 | Blog
There are many users who demand phone self-service tools in order to solve small doubts on their own that do not require personal assistance. Self-service, and solutions such as IVR, are now a mandatory strategy that companies must design and implement correctly in...
