by Andrea Aymes | Nov 23, 2020 | Blog
How to adopt the remote agent model and stay productive. Productivity measurement – that efficiency indicator that measures the relationship between results and time and resources used to obtain them – allows companies to quickly detect if the production...
by Andrea Aymes | Nov 23, 2020 | Blog
Technology creates new business opportunities and opens up new markets. What is digital transformation? Digital transformation is the realignment of technology, business models and processes, aimed at delivering greater value to customers and employees to compete in...
by Andrea Aymes | Nov 23, 2020 | Blog
Cómo adoptar el modelo de agentes remotos y mantener la productividad. La medición de la productividad –ese indicador de eficiencia que mide la relación entre los resultados y el tiempo y recursos utilizados para obtenerlos– permite a las empresas detectar rápidamente...
by Andrea Aymes | Nov 22, 2020 | Blog
La tecnología genera nuevas oportunidades de negocio y abrirse a nuevos mercados. ¿Qué se entiende por transformación digital? La transformación digital es el realineamiento de tecnología, modelos de negocio y procesos, dirigido a entregar mayor valor a clientes y...
by Andrea Aymes | Nov 18, 2020 | Blog
Did you know that companies with a strong omnichannel loyalty strategy achieve a customer retention rate of 89%, compared to 33% of those that do not use it? Less and less consumers discover a brand through the mass media and TV. In fact, one in two people uses two or...
