Telnorm’s Blog
Cloud Call Center: tendencia o moda
El Call Center ha evolucionado. Hoy es un espacio de operaciones perfectamente organizadas y medibles. ¿Es el Cloud Contact Center una moda o una tendencia? Extracto de la ponencia: Cloud Call Center: tendencia o moda, que impartió del Ing. Antonio Palacios, CEO de...
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CX, CXM and CRM: what they are and what for
If CX is the perception that consumers have of your organization, Customer Experience Management (CXM) is your strategy to control it. What is Customer Experience? Do you remember how you felt during the last purchase you made? That's what customer experience is all...
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CX, CXM y CRM: qué son y para qué sirven
Si la CX es la percepción que los consumidores tienen de tu organización, la gestión de la experiencia del cliente (CXM) es tu estrategia para controlarla. ¿Qué es Customer Experience? ¿Recuerdas cómo te sentiste durante la última compra que hiciste? De eso se trata...
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Metrics and ROI of CX
Elevated CX metrics mean little without an associated increase in financial results. 74% of consumers will abandon a brand if they find the buying process too complicated. Only in the United States, customers who switch brands due to bad CX cost businesses $ 1.6...
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Métricas y ROI del CX
Las métricas elevadas de CX significan poco sin un aumento asociado en los resultados financieros. 74% de los consumidores abandonarán una marca si encuentran que el proceso de compra es demasiado complicado. Tan sólo en los Estados Unidos, los clientes que cambian de...
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That happy customer will keep coming back for more
If you are looking to build loyalty, the first thing to look at is customer experience Today it has become common to speak of customer experience as a pillar for the growth of a company. However, CX is not a trendy concept or a magic bullet. If you want to implement...
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Ese cliente contento continuará regresando por más
Si buscas fidelizar, lo primero a observar es la experiencia del cliente
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Five elements that the CEO will use to elevate the performance of the company
A company can direct its efforts to achieve all its objectives by implementing this strategy that will increase performance.
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Cinco elementos que el CEO usará para elevar el desempeño de la empresa
Una empresa puede dirigir sus labores para conseguir todos sus objetivos al implementar esta estrategia que elevará el desempeño.
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