MODULAR
Visual Verify is a modular solution that monitors services and applications. performs stress tests, sends surveys and analyzes customer’s selections in Interactive Voice Response (IVR).
Contact Center solution
Visual Verify
A modern Contact Center solution to ensure your self-service has superior quality of service: Visual Verify & Interactive Voice Response from Telnorm
Features & Modules
a CLOUD solution
Ideal and effective with no equipment or maintenance policies needed.
Fully customizable
Quickly customize Visual Verify to support your business and unique processes.
Mystery Shopper Methodology
We fully monitor the Interactive Voice Response (IVR) and applications response surpassing compliance challenges.
Mobile Applications verification
Monitoring of mobile applications (IOS/Android) , automation of processes, registration of records in databases.
System Healthcheck
Automated health checks on your different systems (Avaya, Cisco, Skype, Verint, Nice, among others.)
IVR Monitoring & Testing
Real-time alerts in IVR, Infrastructure and applications, reports and dashboards.
Voice Biometrics Verification
Voiceprint Validation for authentication
Mobile & Process Verification
Monitor mobile applications, Process, register records
Voice of the Customer
Customer's Journey analysis in the IVR to review selections of clients for optimization.
Stress Test
IVR and applications capacity tests under high traffic volume.
Customer Experience
Automatic Satisfaction surveys with online visibility for results.
Recording Verification
Audit historical or daily recordings to validate compliance with internal protocols.
IVR Monitoring & Testing
Real-time alerts in IVR, Infrastructure and applications, reports and dashboards.
Mobile & Process Verification
Monitor mobile applications, Process, register records
Monitoring insights
Contact Us Today!
Let us know how we can help move your business forward.